All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our number 1 priority, but in the best online stores there are 1% -3% of goods that are either not delivered to the address, or delivered, but were damaged. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (90 days including 2-10 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
If you have any problems with the receipt of the goods, please inform us about it within 24 hours after receiving the goods, and provide relevant evidence (for example, if the goods are defective, the wrong goods or goods are of poor quality).
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, failure to pay customs duties and taxes, etc.)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, government decisions, etc.).
- You have not provided reliable evidence of deficiencies in the received goods.
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page.
Refunds money are carried out mainly in the same way that they were transferred, or by agreement of the parties, another method of payment available to us.
YEM are sent to the number Pernum, from which they were paid.